Warning: Long Wait Times Common
Eir is known for long hold times (30+ minutes). Store visits are often faster for complex issues.
Quick Answer
From Eir: 1901
From other networks: +353 1 701 7100
Say: "Agent" or press 0 multiple times to skip menus
Why Eir Customer Service Is Frustrating
Eir has consistently low customer satisfaction ratings. Common complaints:
- Hold times of 30 minutes to 2+ hours
- Disconnected calls after long waits
- Having to repeat information to multiple agents
- Unresolved issues requiring multiple calls
- Billing errors and overcharges
Method 1: Phone Support
Phone Numbers
| From Eir mobile/landline: | 1901 |
| From other networks: | +353 1 701 7100 |
| Business: | 1800 205 305 |
| Faults (landline/broadband): | 1901 → technical |
IVR Navigation
- Say "agent" or "representative" immediately
- Press 0 multiple times to force escalation
- Stay silent — sometimes routes to human after timeout
- Say "cancel account" to reach retention (faster answer)
Method 2: Store Visit (Recommended)
For many issues, visiting an Eir store is faster than calling:
- Find stores at eir.ie/stores
- Bring photo ID and recent bill
- Best for: Contract issues, SIM problems, billing disputes
- Tip: Smaller towns often have shorter queues
💡 Store Tip
Store staff can often resolve issues that phone agents say are "impossible." They have different system access.
Method 3: Live Chat
- Go to eir.ie
- Click Support → Chat with us
- Answer bot questions, then request human
- Type "live agent" to escalate
Note: Chat often faster than phone but can also have queues.
Best Times to Call
| Time | Expected Wait |
|---|---|
| 8am (when they open) | Best (5-15 min) |
| 1-2pm | Moderate (15-30 min) |
| After 5pm | Long (30-60+ min) |
| Monday/Tuesday | Worst days |
Common Issues & Solutions
Billing Disputes
- Check bill in My Eir app/website first
- Document the error before calling
- Ask for bill adjustment and reference number
- Not resolved? Email customercare@eir.ie with details
Broadband Faults
- Run speed test before calling (keep screenshot)
- Restart modem for 2 minutes first
- Call 1901 → select technical support
- Ask for line test — they can do remotely
Cancelling Service
- Call and say "cancel" — routes to retention
- Retention team can offer significant discounts
- Get cancellation reference number in writing
- Check final bill carefully
🔑 Pro Tip: Retention Offers
Even if you don't want to cancel, saying you're "thinking about leaving" can get you transferred to retention. They often offer:
- 50% off for 6-12 months
- Free speed upgrades
- Waived equipment fees
Complaints & Escalation
- Call: Ask for supervisor if agent can't help
- Email: customercare@eir.ie (include account number)
- Letter: Eir, P.O. Box 13222, Dublin 24
- ComReg: File complaint after 10 working days with no resolution
Social Media
- Twitter/X: @eabortelaigh / @eabortelaighEN — hit or miss
- Facebook: Eir page — responses slow
- Public complaints sometimes get faster attention
Document Everything
Eir issues often require multiple contacts. Keep records of dates, times, agent names, and reference numbers for each call.